About Us

OnTime Government Services is the pioneer in the region who invented the offering of Government Services through the private sector since the 1st of December 2003 and the leading provider of Government Services in the UAE. We own and operate more than 25 service centers across Dubai, dedicated to providing friendly and efficient customer care no matter what government service is required

At OnTime Government Services our vision is to deliver the highest levels of customer service in line with Sheikh Mohammed Bin Rashid Al Maktoum’s (Vice President and Prime Minister of United Arab Emirates and Ruler of Dubai) vision for happiness as a one-stop solution for government services.
At OnTime Government Services all our customers are treated like VIP’s. From the moment they enter one of our Centre’s they will be treated to 7-star Service. In our quest to provide our clients with the highest international standards of service, we have developed many technological solutions to drive efficiencies including our award-winning Queue Management System, The Inline Q.

On Time Government Services has an expanding relationship with many Dubai government entities to facilitate the efficient delivery of services. We remain flexible to meet and exceed the expectations of our government by anticipating their challenges and understanding their path of Digital Transformation into the future. With extensive experience in processing government transactions, our team is poised to deliver outstanding customer service for whatever your need as our esteemed customer.

Over the past one and a half decade, OnTime Government Services became UAE's leading government services provider to both government and corporate sectors, serving over 2.3 million customers per year. Under the exceptional and extraordinary efforts of OnTime Government Services Team, the company won many awards including, Mohammed Bin Rashid Excellence Award, SME Fastest Growing Company Award and 2009 Best Professional Service Centre. As well as being one of the “All World Network Arabia 500 Company”, “Middle East Fast Growth 500 Company” and “GCC Fast Growth 100 Company”. .

Through15 years we have been able to establish ourselves as a reliable and trustworthy provider of Government Services to a variety of different sectors in the UAE. We provide the best services in the business for you and your company with an outstanding support and a dedicated team.

Contact our Call Centre Today for more information on any of our services on 6005 70007. .


To sustain our position as the first and the best government services facilitator in the UAE and beyond


Expanding our business and sustaining our quality of service is our ultimate goal. Our professional team will provide an innovative level of smart services and extraordinary happiness experience.


  • Customer Oriented
  • Teamwork
  • Innovation
  • Integrity
  • Excellence